Frequently Asked Questions

How do credits work?

TextnityAI uses one wallet for both core tools. AI text detection costs 1 credit per 50 words. AI-to-human rewriting costs 1 credit per 30 words.

What is included in monthly subscriptions?

Monthly subscriptions include a recurring credit allowance based on the selected plan tier. Those credits are refreshed each billing cycle while the subscription remains active.

Do top-up credits expire?

No. Top-up credit packs are non-expiring and remain available in the wallet until used, unless a future offer explicitly states otherwise.

When am I charged for a subscription?

Subscriptions are billed by PayPal at signup and then automatically renew each month unless cancelled before the next renewal date.

Can I cancel my subscription?

Yes. You can cancel renewal from your account if cancellation is enabled for your subscription. After cancellation, access continues until the current paid period ends.

What payment methods are supported?

Payments are currently processed through PayPal. Available payment methods depend on what PayPal supports in your region and account.

Are refunds available?

Refund requests are reviewed case by case. Consumed credits, completed service usage, and already-delivered billing cycles may affect refund eligibility. For billing help, contact support@textnityai.com.

What happens if a payment succeeds but credits do not appear?

Please contact support with your account email and the payment or subscription reference. We can review the payment log and reconcile wallet credits where needed.

How do subscription terms and payment terms apply?

Subscription terms, cancellation rules, and service usage obligations are described in the Terms of Service. Privacy and cookie handling are described in the Privacy Policy.

How do I contact TextnityAI?

Use support@textnityai.com for support and billing questions, and privacy@textnityai.com for privacy or GDPR requests.